Port Authority Office of Continuous Improvement

Job Description

Responsibilities

The Office of Continuous Improvement (OCI) collaborates with staff across the Port Authority to improve business processes, enhance customer experience, and foster innovation, collaboration, and accountability in alignment with the Authority's priorities and standards. The Office uses Lean and design thinking tools to solve problems, achieve measurable impact, and institutionalize continuous improvement mindsets and practices.

Primary responsibilities include leading and facilitating continuous improvement projects in close coordination with partner line and staff departments. Specific functions include project scoping (problem statement development, stakeholder consensus building, work plan development), project prep work (data collection, collecting customer and employee feedback and perspective, process mapping, observations), solution development (workshop facilitation, analysis, defining roles and responsibilities, development of recommendations), implementation (workflow development, as an example), and performance metric development and tracking of progress. The selected candidate will also support the development and execution of the continuous improvement capacity-building program, which will aim to teach continuous improvement tools and build a network of continuous improvement professionals throughout the organization. In addition, the selected candidate will support OCI program administration, including supporting budgeting and/or procurement processes. Possible additional scopes of work include building tools to measure and convey the impact of continuous improvement projects.

The Senior Continuous Improvement Analyst will report to the Supervising Business Analyst, and work closely with all staff on the Office of Continuous Improvement team.

Please include a cover letter with your application.

Qualifications

• Applicant must have a master's degree from an accredited college or university, preferably in Business, Public Administration, Planning, Technology, Data Science, Design Thinking, organizational psychology, change management, industrial engineering, or operations research, OR equivalent work experience.

• Minimum of three (3) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development.

• Demonstrated strength in problem solving, process improvement and change management.

• Must meet all performance and attendance standards and have completed all probationary periods.

Desired

• Demonstrated strong management skills with the ability to establish and execute plans, set priorities, coordinate activities, delegate tasks, manage time and multi-task.

• Experience as a visual designer and/or technologist.

• Analytical mindset, demonstrated data analysis experience, and the ability to use data to help define and solve for problems; and a desire to further develop analytical capabilities.

• Strong interpersonal skills and the ability to be persuasive with staff at all levels.

• Thorough knowledge of Port Authority businesses, policies and procedures.

• An interest in, and experience with, innovation.

• Demonstrated experience working on interdepartmental initiatives.

• Excellent oral and written communication.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

EQUAL OPPORTUNITY EMPLOYER

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

REQNUMBER: 39513-1A

This job was posted on Thu Mar 17 2022 and expired on Wed Mar 23 2022.

Tasks

• Formulate mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters.
• Perform validation and testing of models to ensure adequacy and reformulate models as necessary.
• Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
• Present the results of mathematical modeling and data analysis to management or other end users.
• Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
• Analyze information obtained from management to conceptualize and define operational problems.
• Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes.
• Prepare management reports defining and evaluating problems and recommending solutions.
• Define data requirements and gather and validate information, applying judgment and statistical tests.
• Observe the current system in operation and gather and analyze information about each of the parts of component problems, using a variety of sources.
• Break systems into their components, assign numerical values to each component, and examine the mathematical relationships between them.
• Design, conduct, and evaluate experimental operational models in cases where models cannot be developed from existing data.
• Educate staff in the use of mathematical models.
• Specify manipulative or computational methods to be applied to models.
• Develop and apply time and cost networks to plan, control, and review large projects.
• Develop business methods and procedures, including accounting systems, file systems, office systems, logistics systems, and production schedules.

Skills

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking - Talking to others to convey information effectively.
• Mathematics - Using mathematics to solve problems.
• Science - Using scientific rules and methods to solve problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Operations Analysis - Analyzing needs and product requirements to create a design.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Knowledge

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Port Authority of New York and New Jersey

Description

Founded in 1921, the Port Authority of NY & NJ builds, operates, and maintains critical transportation and trade assets. Its networks of aviation, rail, surface transportation and seaport facilities annually moves millions of people and transports vital cargo through the New York/New Jersey region. The Port Authority also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center.

Location

New York, NY, 10007 and others

Total job postings in the past

Based on 130 job boards, duplications excluded

3 weeks

Average posting lifetime

Total job posting distribution in the past

Based on 130 job boards, duplications excluded

Job category	Distribution	6 months	1 year
Other	16.5%	13%	1,387%
Engineering	15.5%	24%	1,135%
Construction	13.6%	66%	1,944%
Consulting & Upper Management	12.7%	17%	1,129%
Protective Services	4.9%	20%	725%
Finance	4.7%	6%	967%
Hospitality & Travel	4.7%	46%	3,050%
Executive Management	4.4%	27%	1,080%
IT	3.5%	19%	422%
Government & Military	2.5%	13%	467%
Banking	2.4%	6%	1,000%
Administrative	2.3%	45%	1,450%
Marketing & PR	2.1%	80%	600%
Human Resources	2.0%	41%	1,250%
Manufacturing	1.7%	65%	2,200%
Legal	1.2%	0%	220%
Real Estate	1.1%	75%	25%
Transportation & Logistics	1.0%	60%	8%
Non-Profit & Volunteering	0.7%	20%	300%
Telecommunications	0.6%	100%	25%
Insurance	0.5%	25%	42%
Education	0.4%	50%	300%
Customer Service	0.3%	100%	58%
Healthcare	0.3%	33%	67%
Sales	0.2%	50%	100%
Arts & Entertainment	0.1%	100%	75%
Food Services	0.1%	0%	83%

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Source: https://lensa.com/senior-continuous-improvement-analyst-jobs/new-york/jd/77fa186e72a5bb9f7ed8d052701ab6ea

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